Let’s get this sorted.

We’re really sorry you’re not happy. We want to sort things out for you quickly,  so please give us a ring on 07940 713789. 


if you’d rather complain in writing, you can fill in our online form or write to us at 33 Primrose Crescent, Dalkeith, Midlothian, EH22 2JS

If you aren’t happy with how we’re handling your complaint, you can get in touch with Callum Scott, Managing Director of Customer Services via his dedicated customer complaints email customercomplaints@aapropertycareltd.scot Or you can write to him at the address above.

When you get in touch to make a complaint we will investigate fully and let you know what needs to happen next. We will say sorry for anything we have got wrong and may make a goodwill gesture.



If you need independent advice

The Citizens Advice consumer service gives free, confidential and impartial advice. You can get in touch with them for advice at anytime during the complaints process.

Call them on 03454 04 05 06, visit, citizensadvice.org.ukthis link will open in a new window


We always aim to resolve complaints as quickly as possible

We will make every effort to resolve your complaint within a day of receiving it. However, sometimes it can take a little longer, so if we haven’t been able to sort things out within 8 weeks, you have the right to seek impartial advice from 3rd party sources should you wish to do so. This wont affect the complaint investigation, but may give you the peace of mind knowing that you have the right to seek impartial advice to ensure that we are doing all that we can to resolve your complaint.

After investigating your complaint, to put things right it might mean saying sorry, fixing the problem and explaining what’s gone wrong with the option of paying you a good will gesture however this may not be the case in all circumstances.




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